About
Aeromexico is the flag carrier airline of Mexico, which is also one of the four founding members of the SkyTeam airline alliance along with Air France, Delta Air Lines and Korean Air. The airline boasts a fleet of 71 and covers a network of more than 90 destinations. Alliance
SkyTeam founded in June 2000 has 19 members who collectively carry over 630 million passengers each year reaching over 1150 destinations. SkyTeam alliance and its members have 750 lounges worldwide. Passengers can access privileges based on the status of the member airline's frequent flyer program. SkyTeam has two frequent flyer program tiers which are Elite and Elite Plus are linked with the status of the airline membership programs. Awards
Aeromexico has been awarded as; Mexico & Central America's Leading Airline 2019
Mexico & Central America's Leading Airline 2018
Mexico & Central America's Leading Airline Brand 2018
Mexico & Central America's Leading Airline 2017
Mexico & Central America's Leading Airline Brand 2017
Mexico & Central America's Leading Airline 2016
Mexico & Central America's Leading Airline - Business Class 2010 Travel Class
Aeromexico provides 6 fare types in the cabin class
Basic - The basic fare randomly assigns seat with a minimum baggage allowance. This fare type does not allow any upgrades and is subject to availability. Classic- The classic fare type in Aeromexico allows passengers to select a standard or preferred seat while accumulating more Puntos Premier. The seats can be upgraded to AM Plus or Clase Premier. Flexible- The flex fare type allows guests to change the date and time of the preferred flight at no additional cost. Passengers can accrue Puntos Premier while flying in this fare type and can select a standard or preferred seat. AM Plus- The plus fare type allows passengers to avail SkyPriority benefits where guests are given a priority at ticketing, baggage check-in, boarding and de-planing. The seats come with extra legroom, access to premium snacks and beverages. Comfort - Passengers flying in the Clase Premier are given preferential treatment and the seats have wide space and legroom. Guests are provided with an exclusive menu with premium hours d'ourves and drinks. Premier- The best service for guests in Premier class with top-notch service and preferential treatment and priority in everything. Aeromexico provides a complimentary date and time changes on domestic flights. Baggage Allowance
Passengers are allowed to carry on hand luggage which can weigh up to 10kgs and check-in baggage which weighs up to 20-30kgs. Please read more information about baggage for different fare types and additional baggage price here. Check-in
Domestic Flights - Passengers can check-in online 48 hrs to the scheduled departure time.
International Flights - Passengers can check-in online 24 hrs to the scheduled departure time. Frequent Flyer Programme
Club Premier is the loyalty program which allows members to earn rewards while booking flights and planning the next holiday and avail membership tier upgrades when members hit a mark. Members can use the rewards to upgrade the seat type and even book flights. Any passengers can join the Club Premier as the enrollment is absolutely free of cost. In-Flight Services
Aeromexico provides passengers on short-haul flights with light snacks, cookies along with free beverages with both alcoholic and non-alcoholic options. All long haul passengers are provided with special handcrafted meals along with complimentary drinks after 11.00a.m. All special meals are requested to be pre-booked at least 24 hours prior to the scheduled departure. With the all-new app, passengers can book, mobile check-in and add trip extra on the go along with seat upgrade option on the app. Onboard support
Aeromexico provides special assistance for guests with special needs, Infants, expectant mothers, unaccompanied minors and any pre-departure arrangements. Passengers in need of mobility support will be provided with wheelchair services during the flight. Refund and Cancellation
Passengers can cancel their booking either through Aeromexico’s sales’ offices or website. All cancellations are subject to a cancellation fee.